Thank you for purchasing digital travel guides and Lightroom presets from my website. I strive to provide you with high-quality products and a satisfying shopping experience. However, I understand that there may be instances where you may need to request a refund. This Refund Policy outlines the terms and conditions for refund requests. Please read this policy carefully before making a purchase.
1. Eligibility for Refunds
1.1 Digital Travel Guides: Refunds for digital travel guides can be requested within 7 days of purchase. To be eligible for a refund, you must provide a valid reason for the request, such as technical issues, inaccurate or incomplete content, or failure to meet your expectations. Please note that we may require you to provide supporting evidence to validate your claim.
1.2 Lightroom Presets: Refunds for Lightroom presets can be requested within 14 days of purchase. To be eligible for a refund, you must provide a valid reason, such as technical issues or incompatibility with your software. We may request sample images or other relevant information to assess the reported issue accurately.
2. Refund Process
2.1 Refund Requests: To request a refund, please contact our customer support team at email@example.com. State your order number, the specific product for which you are requesting a refund, and the reason for your request. We will review your request promptly and respond within 7 with further instructions.
2.2 Refund Approval: If your refund request is approved, we will initiate the refund process. The refund will be issued using the original payment method used during the purchase.
3.1 Change of Mind: Refunds will not be provided for change-of-mind purchases where the product meets the description, is free from defects, and functions as intended. We encourage you to review the product information and consider your purchase carefully before completing the transaction.
3.2 Unauthorized Distribution: Refunds will not be granted if we determine that the product has been unauthorizedly distributed, shared, or used in violation of the terms and conditions stated during the purchase.
4. Support and Assistance
We are here to help you with any questions or concerns you may have regarding our digital travel guides and Lightroom presets. If you encounter any issues or need assistance, please reach out to our customer support team at firstname.lastname@example.org. We will be happy to assist you and resolve any problems promptly.
Note: This Refund Policy is subject to change without prior notice. Please refer to the most recent version available on our website.
Last updated: 20/06/2023